Frequently Asked Questions
Everything you need to know about our natural skincare solutions.
Are Vilvah products suitable for sensitive skin?
Yes, our products are formulated with high-quality natural ingredients and are dermatologically tested. However, we always recommend a patch test before full application.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries, depending on your location.
What is your return policy?
We offer a 7-day return policy for damaged or defective items. Due to the personal nature of skincare, we cannot accept returns on used products.
Are your products 100% vegan and cruelty-free?
We are proudly cruelty-free. While most of our products are vegan, some contain ethically sourced honey or goat milk, which are clearly labeled on the ingredient list.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package in real-time.
Do you use synthetic fragrances?
No, we use pure essential oils and natural extracts to provide a refreshing scent without the use of harsh synthetic chemicals.