Returns & Exchanges

At Vilvah, we strive to ensure your skin and hair receive the best care possible, but we understand if a product isn't the right fit. We offer a hassle-free return or exchange process within 7 days of delivery for unused and unopened products.

Return Process

• 1.
  Initiate Request

  Visit our returns portal or email our support team with your order ID and photos of the product within 7 days of receipt.

• 2.
  Quality Inspection

  Once your request is approved, we will arrange a reverse pickup; please ensure the item is in its original packaging with all seals intact.

• 3.
  Product Verification

  Our warehouse team will inspect the returned item to verify it is unused and undamaged before processing the final approval.

• 4.
  Refund or Exchange

  Upon successful inspection, we will issue a full refund to your original payment method or dispatch your requested exchange item within 5-7 business days.